HSBC UK Bank Plc
Financial Ombudsman decision DRN-4803733 Upheld
Upheldoutcome, as published by the Ombudsman
£375redress stated in the decision
Thu Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
HSBC reported missed payments to her credit file while the plan was activeCredit file reporting
When Mrs L initially complained to HSBC they agreed to remove the adverse reports they had made to her credit fileComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4803733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.