HSBC UK Bank Plc
Financial Ombudsman decision DRN-4803543 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,500redress stated in the decision
Thu Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
In June 2023 as Miss B was having difficulty in meeting her financial commitments she contacted HSBC to look to reach an arrangement for her credit card repayments.Treatment in financial difficulty
Miss B complains that HSBC UK Bank Plc has registered a default marker against her credit record in respect of a credit card debt.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4803543.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.