MONZO BANK LIMITED
Financial Ombudsman decision DRN-4803380 Upheld
Upheldoutcome, as published by the Ombudsman
£5,100redress stated in the decision
Mon Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss M complains that Monzo Bank Limited won’t refund her after she fell victim to an investment scam.APP scam refund refused
Monzo didn’t provide a response to Miss M’s fraud claim within the permitted time scales, so Miss M referred the complaint to our service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4803380.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.