Barclays Bank UK PLC

Financial Ombudsman decision DRN-4801237 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Barclays failed to put things right as they had promised and instead, on 15 December 2022, issued a formal demand for repayment of the BBL in full. And as the balance of the loan wasn’t repaid, the BBL and C’s current accounts were moved to recoveries.Treatment in financial difficulty

Amend C’s credit records to remove the BBL default.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4801237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.