HSBC UK Bank Plc
Financial Ombudsman decision DRN-4798558 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
did not communicate effectively to them that their application for a payment break would affect their credit fileCredit file reporting
Mrs H has supplied us with medical evidence outlining the seriousness of the mental issues she was suffering at the time that she applied for the payment breakSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4798558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.