Barclays Bank UK PLC

Financial Ombudsman decision DRN-4795286 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss D complains that Barclays Bank UK PLC trading as Barclaycard has unfairly handled her credit card account while she has been experiencing financial difficulties.Treatment in financial difficulty

I’m asking Barclays Bank UK PLC trading as Barclaycard to pay Miss D £75 compensation for the distress and inconvenience caused to her by the error in its final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4795286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.