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National Savings and Investments
Financial Ombudsman decision DRN-4793102 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
After Ms D passed away, her family discovered some old premium bonds in her belongingsBereavement and power of attorney
The estate of Ms D (the estate) complains that National Savings and Investments (NS&I) have provided poor customer service and they have obstructed them in getting information.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4793102.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.