Starling Bank Limited

Financial Ombudsman decision DRN-4790918 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss R complains that Starling Bank Limited hasn’t refunded her after she was the victim of a safe account scam in 2023.APP scam refund refused

When Miss R asked Starling to provide information to her in relation to the scam, it failed to do so in line with the timescales required.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4790918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.