Lloyds Bank PLC

Financial Ombudsman decision DRN-4790361 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss G complains that Lloyds Bank PLC (“Lloyds”) failed to notice that she was in financial difficulty or treat her with forbearance in relation to her overdraft.Treatment in financial difficulty

Lloyds should work with Miss G to arrange repayment of the debt and backdate any default to 13 June 2023.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4790361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.