MONZO BANK LIMITED
Financial Ombudsman decision DRN-4789955 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr S has told us that he has autism and that Monzo didn’t ask about any conditions on his application for the overdraft increases that may affect his ability to pay or make financial decisions.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4789955.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.