Barclays Bank UK PLC

Financial Ombudsman decision DRN-4789706 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs G complains as a sole trader that Barclays Bank UK PLC unfairly deprived her of the opportunity to take up the Pay As You Grow (“PAYG”) options she was entitled to under the Bounce Back Loan (“BBL”). SchemeTreatment in financial difficulty

In March 2023, she complained, but Barclays didn’t respond except with holding letters for many months.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4789706.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.