Barclays Bank UK PLC

Financial Ombudsman decision DRN-4788601 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms S complains Barclays Bank UK PLC didn’t do enough to protect her when she fell victim to a scam.APP scam refund refused

I remain of the view that £500 in compensation is fair in this case.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4788601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.