Nationwide Building Society

Financial Ombudsman decision DRN-4785835 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,894redress stated in the decision

Wed Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

causing 30 days delay between 2 and 31 May 2023 while Mr and Mrs P were waiting to receive their fundsPayment delayed or failed

Nationwide admitted there had been shortcomings in the service it provided to Mr and Mrs PService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4785835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.