Evolve FS Limited
Financial Ombudsman decision DRN-4783953 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr C complains that he wanted Evolve FS Limited trading as Evolve Financial Solutions to help him find a mortgage with a rate fixed for two years, but the rate he got was only fixed for 19 months.Product mis-sold
Mr C said he felt various points of the relevant code of practice had been breached, both in how his mortgage application had been handled and in how Evolve dealt with his subsequent complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4783953.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.