Nationwide Building Society

Financial Ombudsman decision DRN-4782603 Upheld

Upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Tue Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

The CRM Code is also explicit that it doesn't apply to private civil disputes.APP scam refund refused

Mr B relied on incorrect advice given to him by an expert at Nationwide and lost £10,000 as a result.Service failure

Rules cited

CRM Code (APP scam reimbursement), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4782603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.