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Leeds Building Society

Financial Ombudsman decision DRN-4779931 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Data and privacy

In the Ombudsman’s words

I do think: A. It more likely than not that Miss S made them aware she was a vulnerable customer when she contacted them to complain B. Leeds should’ve done more, at an earlier stage of her complaint, to try to alleviate her concern when she first approached themSupport for vulnerable customers

Strand 1 Miss S believes there is a fault with Leeds’ system and is concerned about the security of her bank account. Also, she considers there’s been a breach of data security.Data and privacy

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4779931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.