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Admiral Financial Services Limited

Financial Ombudsman decision DRN-4778209 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

amend Ms H’s credit file to remove any information about the loan and searches;Credit file reporting

I think it’s most likely the loan was taken out in Ms H’s name without her knowledge and consent, and she therefore did not enter into the loan agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4778209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.