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Salad Finance Limited
Financial Ombudsman decision DRN-4776768 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mrs W complains about the way that Salad Finance Limited trading as Salad Money has treated her.Treatment in financial difficulty
Mrs W refers to the Equality Act and Salad Money’s obligations under this legislation when it comes to customers suffering from a long term illness.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4776768.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.