Credit Karma UK Limited

Financial Ombudsman decision DRN-4776642 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss A complains that her Credit Karma UK Limited credit score was too low because her electoral roll registration wasn’t recorded.Credit file reporting

Miss A also complains about the service provided by Credit Karma after she highlighted the issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4776642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.