AIB Group (UK) Plc
Financial Ombudsman decision DRN-4774706 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
AIB didn’t amend the mandate within its normal timescales, and when it did, it didn’t update the contact phone number correctly.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4774706.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.