MBNA Limited

Financial Ombudsman decision DRN-4772888 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Tue Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

MBNA Limited sent a text message in relation to her bank account to her sisterData and privacy

MBNA paid compensation for its error into her sister’s accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4772888.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.