TSB Bank plc

Financial Ombudsman decision DRN-4771906 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

TSB Bank plc admitted providing poor service to Mr K when it delayed updating account information, which impacted on Mr K’s credit file.Credit file reporting

TSB accepted that it made an error when it took longer than it should’ve done to update Mr K’s account details when partial settlement was receivedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4771906.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.