Santander UK Plc
Financial Ombudsman decision DRN-4769677 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
This impact was greater for him due to his vulnerabilities.Support for vulnerable customers
Santander aren’t able to explain why Mr K was unable to access his funds in the ATM that day.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4769677.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.