Barclays Bank UK PLC

Financial Ombudsman decision DRN-4769586 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Data and privacy

In the Ombudsman’s words

the refund of £250 was returned to Mr B on 7 December 2023 this wasn’t manually debited from his Barclaycard until 3 January 2024Payment delayed or failed

he became aware that it had recorded medical information about himData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4769586.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.