Revolut Limited

Financial Ombudsman decision DRN-4767533 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains Barclays Bank UK PLC didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam.APP scam refund refused

They asked for both of their complaints to be referred to an ombudsman for a decision. Both complaints were, as a result, passed to me.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4767533.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.