HSBC UK Bank Plc
Financial Ombudsman decision DRN-4765094 Upheld
Upheldoutcome, as published by the Ombudsman
£480redress stated in the decision
Mon Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
HSBC UK Bank Plc set up the interest payments wrongly on its Coronavirus Business Interruption Loan (CBIL).Interest and rates
compensation in total for poor customer service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4765094.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.