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Nationwide Building Society
Financial Ombudsman decision DRN-4764998 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Wed Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
he was told incorrect information when he was told that only their current accounts have the faster payments option. They said this is incorrect as some of their savings accounts also have a faster payment option. Nationwide waved the £20 CHAPS fee for Mr S and paid him £30 for the incorrect information.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4764998.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.