MONZO BANK LIMITED
Financial Ombudsman decision DRN-4762077 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss G complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded her the money she lost in a scam.APP scam refund refused
Monzo still hadn’t considered Miss G’s complaint by the time she brought it to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4762077.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.