Santander UK Plc
Financial Ombudsman decision DRN-4761009 Upheld
Upheldoutcome, as published by the Ombudsman
£907redress stated in the decision
Thu May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The payment was flagged by Santander’s automated fraud prevention systems for further checks... after several days, the payment was released on 14 April 2023Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4761009.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.