Swift Advances Plc
Financial Ombudsman decision DRN-4759646 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
I would urge Mr and Mrs H to contact Swift to discuss their options, either directly or with the help of someone trained to give them free debt advice - such as StepChange or Citizens Advice. The parties will need to work together and that means Mr and Mrs H will need to be open about their situation, and Swift will need to listen to what they have to say and, fairly and sympathetically, see if there’s a way to work with them to agree a way forward.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4759646.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.