Tide Platform Limited

Financial Ombudsman decision DRN-4758375 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms H complains that Tide Platform Ltd (“Tide”) failed to refund transactions that left her account as a result of a scam.APP scam refund refused

Tide later accepted that they’d let Ms H down with the way they’d dealt with her initial report, particularly with how they’d treated her during what was clearly a stressful event.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4758375.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.