Leek United Building Society

Financial Ombudsman decision DRN-4756791 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Leek said that it needed his account number to confirm his identity and that it couldn’t give him the information without the number.Identity checks and access

Mr G complains that Leek United Building Society (‘Leek’) has given him inconsistent information about its procedures and a poor response to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4756791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.