Furness Building Society

Financial Ombudsman decision DRN-4753236 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr M complains that Furness Building Society’s identification procedures caused him to lose out on a savings account he wanted to open.Identity checks and access

I’m persuaded they let Mr M down here by not checking the address, especially as Mr M says that he had other identification with him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4753236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.