247 Money Group Limited

Financial Ombudsman decision DRN-4752961 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Mr E’s specific complaint is that 247Money didn’t make identity checks before speaking to him about his car loan.Identity checks and access

Mr E complains that 247 Money Group Limited trading as 247Money hasn’t handled his data correctly.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4752961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.