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National Westminster Bank Plc
Financial Ombudsman decision DRN-4751552 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mr C complains that National Westminster Bank Plc (‘NatWest’) opened an account and provided lending to a company which I’ll call ‘T’ without his consent. He says that he was the victim of identity theft by a former employer.Identity checks and access
He’d made a complaint to NatWest, but it hadn’t taken this seriously and hadn’t responded for over 22 weeks.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4751552.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.