MONZO BANK LIMITED
Financial Ombudsman decision DRN-4750574 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss B complains that Monzo Bank Ltd won’t refund or recover the money she lost to a scam.APP scam refund refused
I acknowledge that there was some poor service on Monzo’s part here, regarding the time it took to provide an outcome to Miss B and the failure to call her back when promised.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4750574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.