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Nationwide Building Society
Financial Ombudsman decision DRN-4748761 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B contacted NBS because text messages/alerts relating to his joint account with Mrs B were only being received on Mrs B’s mobile phone and not his. NBS investigated Mr B’s complaint and said it couldn’t uphold it because Mr B’s phone number was correct on its system and messages were being sent from itself to Mr B.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4748761.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.