TSB Bank plc

Financial Ombudsman decision DRN-4748746 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

especially as TSB was aware of Mr W’s vulnerabilitiesSupport for vulnerable customers

I think it could’ve done more to help Mr W in his situation and provide better customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4748746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.