TSB Bank plc

Financial Ombudsman decision DRN-4748241 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

In one phone call TSB addressed him by name without confirming his identity first which he thought indicated a data breach.Data and privacy

TSB’s call handlers gave him conflicting information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4748241.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.