Barclays Bank UK PLC

Financial Ombudsman decision DRN-4747950 Upheld

Upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Tue May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr S complains about the delay Barclays Bank UK PLC (Barclays) caused in their processing of a cash ISA transferPayment delayed or failed

errors were made; specifically, the delay of the transfer, the accuracy of information Barclays gave in two phone calls, and a call back not being madeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4747950.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.