MONZO BANK LIMITED
Financial Ombudsman decision DRN-4746418 Upheld
Upheldoutcome, as published by the Ombudsman
£2,930redress stated in the decision
Thu May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr F has complained Monzo Bank Ltd won’t refund money he lost as the result of a scam.APP scam refund refused
He was also concerned about his mental health and the forthcoming birth of his child. Monzo noted Mr F was vulnerable.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4746418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.