Santander UK Plc
Financial Ombudsman decision DRN-4745046 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Fri Jul 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr S complains that Santander UK Plc did not refund a series of transactions he lost to a scam.APP scam refund refused
Mr S’s comments that he was given conflicting information about receiving a refund for the payments.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4745046.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.