Barclays Bank UK PLC

Financial Ombudsman decision DRN-4743897 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

they’ve not calculated the interest correctly on her Help To Buy Individual Savings Account (ISA)Interest and rates

Miss G complains Barclays Bank UK PLC provided poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4743897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.