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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN-4742946 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Cashplus has extended an account to Mr G, but then, to all intents and purposes, ignored his many attempts at contact, rendering the account useless.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4742946.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.