Metro Bank PLC

Financial Ombudsman decision DRN-4742924 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

they hadn’t been able to take the safe deposit box fee from Miss S’s current account that month because there were insufficient funds available in the accountPayment delayed or failed

a system issue had affected their automatic taking of the fee, which in turn had led to the notice incorrectly being sent to Miss SService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4742924.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.