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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-4742589 Not upheld
Not upheldoutcome, as published by the Ombudsman
£201redress stated in the decision
Fri Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M complains that Shop Direct Finance Company Limited (trading as Very) applied interest to certain purchases on his catalogue account when it shouldn’t have done.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4742589.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.