Aldermore Bank Plc
Financial Ombudsman decision DRN-4740484 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr G complains that Aldermore Bank Plc say he owes them interest due to an overpaymentInterest and rates
they provided him with poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4740484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.