Santander UK Plc
Financial Ombudsman decision DRN-4737128 Upheld
Upheldoutcome, as published by the Ombudsman
£224redress stated in the decision
Mon Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
This payment block wasn’t released until 16 May, also, the block placed on Mr G’s online banking at the same time wasn’t released until a few days later on 19 May 2023.Payment delayed or failed
Santander said although the account was blocked correctly on 28 April 2023 it had caused unnecessary delays on resolving this for Mr G.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4737128.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.