HSBC UK Bank Plc
Financial Ombudsman decision DRN-4736943 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs L and Mr L complain that HSBC UK Plc won’t refund all the money they lost to an investment scam.APP scam refund refused
HSBC paid Mrs L a total of £200 compensation for how its branch manager handled thingsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4736943.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.