Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4736287 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss K complains Sainsbury’s Bank Plc have threatened to default her credit card accounts and haven’t been supportive or helpful during her ongoing financial difficulties.Treatment in financial difficulty

Miss K says Sainsbury’s Bank weren’t supportive of her situation and continuously threated to default the credit cards, due to the arrears that were accruing.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4736287.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.